Over the last few months I’ve come to the conclusion lawyers are not exactly trained to write in the first person. And because they’re not trained in it, they’re not exactly chomping at the bit to give it a try.
Which I think is not only a problem but (very much) a missed opportunity.
I’ve came to the conclusion because clients have told me exactly that. I talked about this with a client just before Christmas. Okay, I said something about writing a first person book and the reaction that elicited from some clients and she said, “Geez, Roland, don’t you know by now that lawyers can write, but they don’t know how to write.”
It was all in the inflections but I got her meaning. Soon after, I ran across an article in The New York Times* by the freshman writing teacher at the New School. It was all about ‘I‘.
When he starts his [mandatory] class every fall he can’t get anyone to use ‘I’. “Getting them to admit to feeling devoted or frustrated, to being peculiar in any way (much less in a large way) verges on impossible,” he writes.
I would add excited, enthusiastic, determined, and a few more and would feel comfortable that I had a decent database of attorney-specific emotions that attorneys are loathe to admit having.
Which is somewhat a hindrance when one of our ‘magic statements’ is making lawyers human one client at a time.
The writing instructor starts to cure his problem by reading some great works written in the first person to his classes. Bits and pieces, I’m assuming, from Robinson Crusoe (the first novel to do it, I believe) to Moby Dick, Great Expectations, Huckleberry Finn, The Great Gatsby, To Kill a Mockingbird, to The Hunger Games.
It takes awhile, he says, but eventually, every semester, someone raises a hand and says, with wonder, “Do you mean we can write with the word ‘I’?
I think (this shouldn’t be a surprise to any of our clients) writing blog posts, Facebook captions, Tweets, LinkedIn comments in the first person is, well, vital – if you’re trying to show the world you’re avregular human being, maybe even an interesting one.
First person is direct, honest, reveling, and a whole lot of other pretty neat things along with the added benefit of not having to be omnipotent. Also, it says something that first person non-fiction works easily outsell third person – it’s as if readers want in to what the writer is thinking and feeling.
Bit of Important Social Media (sorta) News: Here’s what happened over about two or three hours Tuesday: I was on the phone with a Yelp sales consultant for just over an hour doing some research for a client. I hung up, scrolled through my email and, boom, there was an article about a law suit over a law firm’s ratings.
For a few comments about both, scroll down past Cartman.*
The woman from Yelp (soon to be the title of a Netflix original series) was sales-y though knowledgeable and took me through a few dozen scenarios. She bedazzled me with data, promises of glowing reviews, and tantalized with dreams of legions of potential clients calling directly from my client’s sparkling new, incredibly well-written Yelp page.
But, there was one thing she couldn’t answer, couldn’t even adequately address – what about bad reviews? By Yelpers told at the initial consultation they have no case and are somewhat disappointed? By Yelpers on the other side of an action pursued by the lawyer? In other words, reviews by people who were never clients.
“How about this?” I asked the rep somewhere along the line, “My client received an Avvo review only a few chapters shorter than the standard Stephen King novel that … ” I went on with a condensed version of the guy’s more salient – though no more sane – points. The short of it was that the guy was a card carrying ‘Sovereign Citizen’ – a fringe group it’s somewhat fun to read about but absolutely no fun to be involved with in any way.
The review was, in short, bonkers. An email to Avvo and the thing was gone in a few hours.
I won’t leave you in suspense – that ain’t never happening with Yelp. Never. You have to be a member to post on Yelp. It’s about as easy to join Yelp as it is Twitter, with the same rigid screening and strident attribution rules. That should terrify you.
As the sales rep was taking me through other lawyer’s listings, I kept running across reviews like this, “He’s just a horrible person, glad I didn’t retain him;” “I’m finally posting something about this firm, they represented me in the 1990s and …;” “They threatened to kill me if I didn’t agree to settle . . .”
Really. Almost as scary were the number of people who clicked that they found those reviews helpful.
The Yelp rep response – “Well, sure, but you have plenty of room to reply to those right under them.”
I’ll leave this section with these words of wisdom – ‘No one ever comes off well while arguing with the Cartmans of the world.’
Minutes after that conversation, my news-feed spit this up: a woman is suing a Pittsburgh personal injury firm for fraud, alleging that the firm’s false online reviews tricked her into hiring them.
The woman hired the firm because their high on-line ratings drew her in. She retained them to pursue her sexual harassment case against a former employer, she claims they blew it by letting the statute of limitations lapse.She also claims to have proof that the firm was soliciting fake positive reviews – not just here and there but systematically since 2013. Her lawyers also filed on behalf of a proposed class of the firms clients.
Her last claim was she was threatened with litigation if she did not pull down her own negative review (one-star, who would’ve guessed) of the firm – something I have to believe is moot considering her very public filing.
I’ll keep a watch on this case for a future newsletter. No idea how it will turn out, but I do know fake/bought reviews are not only a thing, they’ve plagued Yelp (and Amazon) from the start and aren’t going anywhere soon. Fake negative reviews are a thing as well.
Most of you know how I feel about attorney ratings. In short (you can thank me later) – attorney reviews are problematic, not the least of all because many – many – times a successful outcome is not a successful outcome for someone else. That invites reviews on platforms that allow unverified users to spew rhetoric.
I would – if you must – stick with platforms that know lawyers; Facebook in a pinch because they won’t allow an anonymous review . . . though a scroll through profiles outside your group of friends will quickly reveal the startling fact that a great many people do very little to hide their particular brands of insanity.
* For a concise, perfect take on Yelp, check out South Park’s You’re Not Yelping Season 19, you can find it on Hulu.
I promise this has some relevance to the rest of the piece, though I won’t vouch for exactly how much. Way back in 1976, Dustin Hoffman prepared for his iconic “is it safe” scene in Marathon Man with Laurence Olivier by staying up for 72 hours. Apparently, Hoffman looked like hell on the set – unshaven, shaky, dozing off – so much so that Sir Laurence not only noticed, he felt compelled to ask Dustin what was up.
Hoffman explained his theory of method acting to one of the greatest actors who ever lived. Who listened politely, nodded, paused for a moment, and said, “My dear boy, why don’t you just try acting?”
Which brings me to my topic.
So, this happened over the last ten days. I got an email from a client asking for some help with ‘new pages’ for her web site. The people running her site suddenly saw a desperate need to ‘optimize’ a separate page for each of her services. They sent along nine pages of SEO ‘gold’ to drive her to the top of the search rankings.
The only problem was that the content was unreadable. Seriously. It completely belied the intelligence, wit, and fun easily found across her social media. She knew it, asked me to edit the pages. I did, it wasn’t fun, it was like trying to breath life into a Cuisinart manual.
But, we got it done, returned it … and the web people tore it back down into some tidy, nonsensical key words with a few adjectives and un-associated verbs tossed here and there to give the appearance of recognizable speech. Or, so I’m told, I was spared the sight of it – my client fired the web people.
I barely had time to launch into my well practiced, “I get this SEO thing, I really do … but I also know that every lawyer’s web person is using the same SEO strategies … which really means using the same words, over and over again .. and even if you magically soar to the top of the charts, crappy writing inspires no one and …. (it gets worse)” rant when a client texted.
Actually, he texted about four times while I was finishing a run on the side of a text-free mountain. “Where are you, man?” was the last one. I was reading it when the phone rang. ‘Ah,’ I thought, ‘my first blogging emergency.’
It was no emergency, but it was urgent. A very well known reporter for the Washington Post had just left a message for him – turns out she had been following him on Facebook since February. She wanted to talk, he wanted to run a few things by me first.
We talked, I drove home, he called me back a hour later – long story short, she’d like to check in with him on stories, he can call her with things he thinks may be newsworthy. I told him, we’ll find something. Soon.
The thing is, my client’s Facebook page – with blog postings, of course, and quick videos – is a non-SEO glimpse into the soul of his firm. Really. Everything we post is a mini-story. Articles with captions that mean something. Put them all together over a few months and they tell a bigger story. That’s something that SEO can’t do.
So, to the SEO folks: “My dear boy, why don’t you just try writing?”
Which brings me to part two. The writing. People out there in Internet-land are using ‘readability’ scales to produce web content that will produce … well, whatever it is they think will happen through the magic of Google’s algorithms.
I briefly (very briefly) had a client last year who demanded that I conform to the Yoast (I think it was Yoast, I have tried to sear the experience from my mind) SEO Readability scale.
The readability scale is just what it sounds like – you type, it rates the content and, supposedly, tells you when it’s readable. It looks like this:
This is it evaluating Jack and Jill. As in ‘Jack and Jill go up the hill.’ Mother Goose doesn’t quite make it, she gets a yellow light. Which is somewhat frightening, if you think about it.
No matter what I did, no matter what style I adapted, no matter how much I dumbed down content, no matter how simple I wrote, I could not get a green light. Which the client insisted on.
I thought it was stupid and knew I couldn’t be anyway nearly as creative as I’m supposed to be while worrying about a readability and a SEO green light on a single post.
So, I gracefully resigned. But, the damned readability thing kept bothering me. I’m not only confident that I write well, I’m confident that I write well in a variety of styles. I’ve won a Bob Dylan songwriting contest (“Cut myself shaving last night, there wasn’t any toilet paper in sight, gave me quite a fright…..”); an ‘imitate Hemingway ‘competition (Yes. I know. It’s easy in all the right places); have nailed Raymond Chandler in a legal brief; can do stream of consciousness unconsciously.
But, I couldn’t pull down the coveted Yoast Readibilty Green Light.
Which got me thinking, ‘Who could?’
Who indeed? I went back to the damnable rating system and began to check out some of my favorite authors … of all time. Here’s how they did:
Our newest Nobel Laureate flunks. Bob Dylan has all kinds of problems.
Hemingway’s The Sun Also Rises … not so great. Apparently.
Somehow Alice in Wonderland getting a red light fits, at least down the rabbit hole.
Charles Dickens, with one of the worst ratings. (Tale of Two Cities).
It breaks my heart that Huck Finn gets a yellow.
Is it me or does Stephen King’s red light seem redder than the others?
William Butler Yeats gets very close to scoring the terrible beauty of green.
Yoast treats Moby Dick the same way readers in the 1850’s did.
Whoa, a green light! Who scored it? Thomas Pynchon, the famously dense, complex novelist who frequently invents words. I used a couple of paragraphs from Gravity’s Rainbow. That is well-known as the book with the greatest opening line (A screaming comes across the sky) that no one has finished.
My spiel about optimizing content and programs rating the readability of pieces ends with the revelation that the writer Yoast thinks is the easiest to read is in fact the densest living writer in print.
I can only hope that the technology for self-driving cars is a whole lot better than this crap. ‘Cause that could get really messy.